Maintenance calibration

  1. If the instrument you sent for repair is sold by our company and is still within the factory warranty period, and the instrument malfunction falls within the normal warranty range, our company will bear all repair costs.
  2. If the instrument you sent for repair has exceeded the warranty period, or if the instrument is still under warranty but the malfunction is caused by human factors:Our company will conduct initial inspection and estimate maintenance costs for the instrument, and fax the maintenance cost quotation to you for confirmation. If you agree, please sign and stamp on the quotation and return it. We will immediately carry out maintenance work until the instrument is repaired. After the repair is completed, we will notify you of the payment and pick-up process using the 'Payment Notice'. The user has the right to suspend the repair until the repair cost quotation is confirmed. In this case, the user needs to pay for the initial inspection fee and the transportation/insurance cost for the instrument to and from.

Repair - Recovery of instrument performance

Guangzhou Gongle Technology Co., Ltd. has established a comprehensive and scientific service management system with the aim of meeting customer needs, ensuring that the interests of each customer are fully protected, thereby improving the company's reputation and developing long-term friendly cooperation. Based on the principles of effectiveness, reliability, and speed, we strive to meet or even exceed the needs of our customers. The company has advanced equipment and entrusts logistics companies with core competitiveness to ensure the quality of the company's services. The after-sales engineers of the company have undergone strict theoretical and practical training, and are qualified and certified to work. The company's slogan is to serve users and achieve everything possible. 

Upgrade - Improvement of instrument performance

With the rapid development of technology nowadays, as manufacturers of testing instruments, they should constantly improve their solutions and adapt to market needs. Based on this concept, the equipment developed by Gongle Technology has flexible functional expansion space, making your existing equipment scalable and continuously adapting to development requirements, saving costs, and reducing reinvestment pressure. To this end, we provide instrument function upgrade services to Chinese users, enabling the instrument to have the most reasonable configuration

Service process

According to the service process, users should fill out the "Repair/Calibration Service Agreement" before sending the instrument for repair (including calibration), so that we can verify, input, and perform subsequent service operations. Please download this form in the file download section and complete it before returning it to our company.

 

Repair shipping address

Guangzhou Gongle Technology Co., Ltd

4th Floor, Building 5, Hejin Industrial Park, No. 895 Yayun Avenue, Panyu District, Guangzhou

Instrument Maintenance Department (Received)

Tel: +86-20-31103265

Email: office@gongle.net

Tips

 

  1. When filling out the 'Repair/Calibration Service Agreement', please provide a detailed description of the instrument malfunction or service requirements as much as possible. If necessary, please attach a separate explanation. It will assist maintenance engineers in their maintenance work.
  2. Attention to packaging: During the process of sending the instrument for repair, please pay extra attention to the packaging quality. For long-distance transportation, the instrument must be packed well, padded with anti vibration materials, and foamed plastics should be used as far as possible to avoid unnecessary losses.

 

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